These terms govern purchases made by Ambassadors in the course of their professional activity under the conditions reserved for Ambassador accounts (B2B), including individuals operating with a personal tax code. For these purchases, they prevail over the general provisions of the Company Regulations concerning sales, transport and returns. Mandatory applicable rules and any consumer status recognised by law for the individual purchase remain unaffected. These terms do not change orders already concluded.

The sale of products on this site is managed by Iyaly S.r.l., with registered office at Via Pola n. 23, 20124 Milan, Italy.

Tax code and VAT No.: IT12312240968

Phone: +39 0287165154

Email: [email protected]

The personal information you provide will be processed in accordance with the General Data Protection Regulation (GDPR) and our data protection policies. By using the site, you authorize the processing of such information and warrant that the data provided is accurate and up to date.

By using the site, you agree to:

• Use it only to make legally valid inquiries or orders.

• Not submit false or fraudulent orders; otherwise, we reserve the right to cancel such orders and inform the competent authorities.

• Provide truthful and accurate information to allow the management of orders and communications.

You also agree that your personal information may be shared with the uplines of the multilevel structure to which you belong, in accordance with the GDPR and for the purposes of network support and management.

By placing an order, you declare that you are of legal age and have the legal capacity to conclude binding contracts.

All orders are subject to product availability. In case of supply problems, we will inform you and may offer an alternative with products of equal or greater value. If you do not wish to accept the alternative, we will refund any amount already paid.

We reserve the right to remove or modify products and content from the site at any time. In exceptional cases, we may have to refuse orders already confirmed, for example due to availability reasons or obvious pricing errors. You will be informed promptly and will receive a refund, where applicable.

We commit to deliver products within the indicated timeframes, and in any case no later than 30 days from order confirmation, except for force majeure. Deliveries do not take place on public holidays or during weekends.

In case of delay, you will be notified of a new delivery date. You may accept that date or cancel the order with a full refund. If you have chosen the "Store pickup" option, you can check the order status in the "Orders" section of your account. When the order is marked as "Completed", it can be picked up personally or by a delegate, with appropriate documentation.

If we are unable to complete delivery for reasons attributable to the user (e.g., incorrect address), the order will be returned to our warehouse and you will be contacted to arrange a new delivery. In this case, we reserve the right to request payment of shipping costs again before proceeding. Alternatively, you may send a courier to collect your order from our warehouse. If delivery does not take place within 30 days for reasons not attributable to us, the contract may be terminated.

Iyaly may offer, on an optional basis and activatable at the time of order (where available), the "Iyaly Protect – Shipment Protection" service as an additional commercial warranty for transport-related incidents.

Iyaly Protect:

• is an optional service that can be activated for each individual order;

• is an additional commercial warranty offered directly by Iyaly S.r.l.;

• is not an insurance policy and does not involve contracts with insurance companies.

If activated on the order, Iyaly Protect may intervene, after verifications, in case of transport-related events such as, by way of example:

• loss of the parcel by the carrier;

• theft or tampering of the parcel during transport;

• significant damage to the products such as to compromise their use;

• non-delivery not attributable to the user, when there is an objective anomaly in transport handling.

If the conditions are met and after the necessary checks, Iyaly may, at its sole operational discretion, proceed with:

• reshipping the products, where available, or

• refund of the value of the affected products.

To request Iyaly Protect intervention the user must:

• contact Customer Service indicating the order number and describing the anomaly;

• submit the report within the deadlines indicated on the dedicated information page (where available) and, in any case, promptly;

• provide the requested evidence (e.g., photographs of the external and internal packaging, damaged products, or other documentation useful for verification).

Iyaly Protect does not cover, by way of example:

• events occurring after delivery marked as "delivered" in the carrier's systems (e.g., theft after delivery);

• issues arising from incorrect/incomplete address, incorrect contact details or failure to collect/holding attributable to the user;

• damage resulting from improper use of the products or non-compliant storage methods.

Iyaly Protect does not modify or limit the protections provided by applicable law (including any legal warranties, withdrawal rights where provided, or other non-derogable rights). Iyaly Protect is added as an optional service for managing and protecting against transport incidents, according to conditions and limits communicated at the time of activation.

For B2B purchases, unless otherwise agreed or required by mandatory law, the risk of loss and damage in transit passes to the buyer when the products are handed to the carrier, pursuant to Article 1510 of the Italian Civil Code. Iyaly is not liable for damage, theft or loss attributable exclusively to the carrier after handover. Iyaly remains liable for product defects, inadequate packaging and other matters attributable to it, including wilful misconduct or gross negligence. Ownership transfers after full payment.

Prices shown on the site include VAT (where applicable). In case of obvious pricing errors, we will contact you to confirm or cancel the order. Prices may be subject to change, but will not affect orders already confirmed.

The 14-day consumer right of withdrawal does not apply to Ambassadors’ B2B purchases. Any commercial returns must be agreed with Iyaly and are not automatic. Remedies for defects and all mandatory rights remain unaffected, including any rights applicable to the direct-selling relationship.

Product defects are subject to the warranties and notification periods provided by the Italian Civil Code and other applicable rules. Contact support promptly, quoting the order number and attaching photos and documentation. Iyaly’s checks and any return authorisation do not limit the buyer’s mandatory remedies.

Any interventions carried out through Iyaly Protect (Section 7.1) refer to transport-related incidents and operate according to the terms of the service activated on the order. Iyaly S.r.l.'s verifications and the application of the protections provided by law and these Terms remain unaffected.

All site contents, including texts, images, logos and software, are protected by intellectual property laws. Any unauthorized use is prohibited.

You agree not to introduce viruses, malware or carry out cyberattacks on the site. In case of violations, we will inform the competent authorities.

We reserve the right to modify these Terms. Changes will be applicable only to orders placed after their publication on the site.

These Terms are governed by Italian law. For any disputes, the Court of Trani will have jurisdiction.