Clear answers, when you need them.

What is Iyaly ? +

Iyaly is an Italian company that sells products through e-commerce and a direct sales model. You can purchase as a Customer or become an Ambassador, subject to the contractual conditions and applicable Marketing Plan.

What is the difference between a Client and an Ambassador? +

The Customer purchases the products for personal use. The Ambassador, once active and in compliance with the applicable conditions, can also promote the products, follow direct customers, and earn the financial benefits provided for actual sales.

How can I become an Ambassador? +

You can start by registering and choosing an Ambassador profile. Before joining, carefully review the contractual documents, the Company Regulations, and the updated Marketing Plan: they describe requirements, rights, obligations, and calculation methods.

Can I receive a margin from my direct customers' orders? +

Yes. An active Ambassador can receive the margin set by their profile on eligible direct sales from associated customers, when the order and payment meet the applicable conditions. The calculation uses the taxable value of the products and does not include VAT, shipping, or other non-taxable items. The amount is credited to the wallet and is separate from the monthly network fees.

Do I need to network to start direct sales? +

No: the margin on eligible direct sales is separate from network commissions. Developing an organization may provide access to additional components of the Marketing Plan, but simply signing up or introducing new people does not generate compensation. Financial benefits depend on actual product sales and the agreed-upon terms.

Is the profit guaranteed? +

No. There are no guaranteed, automatic, or equal earnings for everyone. Results depend on actual sales, activity, and compliance with applicable conditions. The Marketing Plan Simulator only displays hypothetical scenarios: it is not a promise or a personal earnings forecast. The amounts displayed in the dedicated dashboards, however, are based on the data actually recorded by the system, subject to verification and administrative closure.

What are PTs? +

PT are units of volume used by the Marketing Plan. Career Points are derived from the products in your eligible orders; Network Points are derived from your organization's eligible orders. They are not cash and are not added to your wallet balance; instead, the wallet records financial amounts. The effect of PT depends on the qualification and validation rules for the period in question.

Where can I see how many Career Points a product or order is worth? +

If you have an Ambassador profile, you can view your Career Points on the product page before purchasing. After placing your order, log in and go to Profile > Orders from the profile icon: the list shows the total Career Points for each order. By opening the details with the eye icon, you'll find the total and points awarded to each product, multiplied by the quantity. Canceled orders do not count towards the total.

Where can I see my Career Points, Network Points, and Rank? +

Log in, select the profile icon, and open Profile. In the header, you'll find your current rank, Career Points, and Network Points recorded for the current period. The "Next Step" item indicates the distance to the next rank, calculated based on the points in your profile. This is a progress indicator and does not replace the monthly validation. In Profile > Network, you can also view the rank, personal points, network points, and total points for each member displayed.

Where can I check my personal points for the month? +

Go to Profile > Dashboard and view the Commissions section, selecting the applicable month. Here you'll find the personal points calculated on uncancelled orders for the period. For a month already processed, also go to Profile > Commissions: when monthly registration is active, the summary shows the personal points, team points, and qualifications associated with that calculation. The current profile totals and the registration for a closed month may therefore refer to different periods.

How many personal points are needed each month to validate the qualification? +

The monthly personal threshold depends on the qualification and the commission configuration published for the period. The Marketing Plan page displays the current rule applicable to Ambassadors; validation also takes into account other applicable conditions, including organization volumes and any balancing rules.

How are network fees calculated? +

Network commissions are calculated on actual and eligible sales, based on PT, validated qualification, and Marketing Plan rules. They are not dependent on individual enrollment and may be adjusted in the event of cancellations, returns, delinquencies, or administrative checks.

When are commissions paid? +

Accrued and validated commissions are transferred to the wallet through the monthly closing process, after the required administrative checks. The effective date depends on the completion of the period closing. The credit is visible in Profile > Wallet in the transaction list, with the reference month, date, and amount.

Where can I see the details of the calculated commissions? +

Log in and go to Profile > Commissions. Select the year and open the relevant month: the summary shows the total amount recorded and, when available, the qualification, personal points, and team points for the month. By expanding the month, you can see the source, type, and amount for each item. The "Transferred" flag indicates that the item has been credited to your wallet; tapping on the flag reveals the transfer date.

Why might my Dashboard, Fees, and Wallet show different values? +

The three areas represent different phases. The Dashboard provides a reading of the selected period; Commissions lists the financial items recorded by the monthly calculation; the Wallet displays only the amounts already credited and the related transactions. Monthly closing, validation, returns, cancellations, outstanding payments, or audits may cause temporary differences between the screens.

Are the amounts shown net? +

Unless otherwise indicated, financial amounts are considered gross and may be subject to withholdings, taxes, contributions, or documentation requirements depending on your personal situation and applicable law. To assess your specific situation, please consult a qualified tax advisor.

Where can I see the margin on an order placed by one of my direct customers? +

The margin from an eligible direct sale is credited to your wallet. After logging in, go to Profile > Wallet from your profile icon and check your Transaction List: each transaction contains a description, date, and amount. This credit is separate from your monthly network commissions and does not affect your Career Points or Network Points.

Where can I check the status of a payment request? +

Go to Profile > Payments. In the list, you'll find the document number, reference period, request date, amount, and status: pending, paid, or rejected. When available, the eye icon opens the self-billing document. This section concerns payment requests; commission and margin credits are processed in Profile > Wallet.

How can I ask for assistance? +

You can contact Iyaly at + 39 02 87165154 or at [email protected] . If you already have an account, you can also access the Support page, where the guided process gathers the information needed to manage your request.

Which documents are valid? +

This page provides an informational summary. For complete and up-to-date terms, please refer to the documents applicable to the relationship: Terms and Conditions, Company Regulations, assignment or contractual agreement, and current Marketing Plan. If you have any doubts or discrepancies, please request written confirmation from Support before making any commitments.